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Get support that really helps

A great product includes great service. Need help? You're on the right page.

Helpdesk

Encountering problems with our tinting equipment or software? Put our engineers to the test. They are glad to help you out. Send an e-mail or give us a call. Please note that our help desk is available on MON-FRI from 08:00 till 17:00 hrs CET.

EMEA 
+31(0)252 240 842
FSN-service@idexcorp.com

Italy
+39 0 266 0911
FSN-service-italy@idexcorp.com

France
+33 1 408 636 36 
Mobile: +33 676 622 767
FSN-service-france@idexcorp.com 

Software
+31 (0)252 240 871
FSNSoftwaresupport@idexcorp.com

Help yourself?

Check out our technical blog Download section

Spare parts

Fast & Fluid values business continuity. That's why we keep all critical spare parts in stock. When a breakdown occurs, rest assured, we'll have you up and running in no time. Order your spare parts by e-mail directly with the designated agent/service partner in your area. In areas where there is no Fast & Fluid representative, you can order your spare parts through one of the following e-mail addresses:  

Italy: fsn-parts-italy@idexcorp.com
France: fsn-parts-france@idexcorp.com 
All others: fsnparts@idexcorp.com

Contact us for any further information you need:
Parts Department EMEA: +31 (0)252 240 805
Parts Department Italy: +39 0 266 0911
Parts Department France: +33 (0)1 40 86 36 36 

Spare Part Catalogs
Want to browse through different spare parts? Download our product-specific catalogs in the download section for each product or go to our overall download overview.

Download section

Spare Parts Policy
We understand that you need your tinting and mixing equipment to operate at peak performance. Our service is designed to provide clients and partners with business continuity. Read more in our policy on spare parts availability and customer commitment.

Download our spare parts policy

 

Training

By providing your service technicians with deep understanding of the Fast & Fluid paint dispensers, mixers, shakers and software you can make sure that your clients receive the best service and product experience.

We've designed targeted training courses for starting engineers and for engineers with more than 2 years experience with our tinting equipment. 

Make reservations early as the maximum number of participants is 6 per training session.

Currently we planned the following trainings: 

Date Course Contact
02 Oct 2018 - 03 Oct 2018 Product Training (English)  
06 Nov 2018 - 07 Nov 2018 Product Training (German)  
11 Dec 2018 - 12 Dec 2018 Product Training (English)  

Local support

Maintaining high product and service levels is essential to you and Fast & Fluid. Our global strategy translates into regional offices and production sites on all continents. If you need us, we deliver support on location. We’re globally yours.

Check out the nearest regional office for support. When necessary our engineers at HQ in Sassenheim The Netherlands are also available to help you out.

Our locations