'A great product includes great service and professional training.'

Rob Hoogland, Coordinator Service Support

Helpdesk

Encountering problems with our products or software? Put our engineers to the test. They are glad to help you out. Send an e-mail or give us a call. Please note that our help desk is available on MON-FRI from 08:00 till 17:00 hrs CET.

EMEA 
+31(0)252 240 842
FSN-service@idexcorp.com

Italy
+39 0 266 0911
FSN-service-italy@idexcorp.com

France
+33 1 408 636 36
Mobile: +33 676 622 767
FSN-service-france@idexcorp.com

Software
+31 (0)252 240 871
FSNSoftwaresupport@idexcorp.com

Manuals and other supporting materials

With more than 30 years experience in tinting equipment, we understand the challenges you face every day. Explore our resources below for help and advice. If you can’t find the solution you need, don’t hesitate to contact us.

Manuals

To ensure you always have the most up-to-date information for your dispenser, mixer or shaker, we have the latest essential product downloads available for you. Download user manuals, spare parts manuals and other useful documents in various languages.

Download section

Technical Insights

At Fast and Fluid, we want to keep you informed on the latest technical developments.
Our Technical Insights newsletters give you useful updates about our machines and software.

Check out our technical blog

Service videos. New!

We’ve made a range of service videos to help the professional service technician.

These instructional videos show you step-by-step how to replace machine parts easily, quickly and safely.

Check out our videos

Spare parts

Fast & Fluid values business continuity. That’s why we keep all critical spare parts in stock. When a breakdown occurs, rest assured, we’ll have you up and running in no time. Order your spare parts by e-mail directly with the designated agent/service partner in your area. In areas where there is no Fast & Fluid representative, you can order your spare parts through one of the following e-mail addresses:

Contact us for any further information you need:
Parts Department EMEA: +31 (0)252 240 805
Parts Department Italy: +39 0 266 0911
Parts Department France: +33 (0)1 40 86 36 36

Spare Part Catalogues
Want to browse through different spare parts? Download our product-specific catalogues in the download section for each product or go to our overall download overview.

Download section

Spare Parts Policy
We understand that you need your tinting and mixing equipment to operate at peak performance. Our service is designed to provide clients and partners with business continuity. Read more in our policy on spare parts availability and customer commitment.

Download our spare parts policy

Fast & Fluid Academy

Do you want the best results from your dispenser, mixer or shaker? Do you want your operators and field service technicians to know how to maximize performance and reliability? And do you want to extend the service life of your machine?

Tailor-made programs
At the Fast & Fluid Academy, we’ve been working hard to further professionalize our training facility, offering customized technical training programs. The updated Fast & Fluid Academy takes training to the next level at its site in Sassenheim, NL. Working with the same familiar trainers and machines, your service technicians can look forward to a training program with a high “learning by doing” content combined with theoretical instruction. And because we understand that no two businesses are alike, we organize tailor-made programs that are geared to the needs of the participants. This way you know that everyone who completes the training walks out with the required proficiency level.

Register for a training
To register for a training please fill out the registration form, in which you indicate your specific wishes and requirements. After the trainer has received the form he will process your request and contact you by e-mail.

Registration Form Technical Customer Training

Please email this form to: FSN-Academy@idexcorp.com
As all training courses are designed specifically for the individual participants, please note that a minimum lead time of one month is needed to make all preparations.

For more information about the Fast & Fluid Academy, please contact us by mail at
FSN-Academy@idexcorp.com or by phone +31 (0)252 240 800.

Local support

Maintaining high product and service levels is essential to you and Fast & Fluid. Our global strategy translates into regional offices and production sites on all continents. If you need us, we deliver support on location. We’re globally yours.

Check out the nearest regional office for support. When necessary our engineers at HQ in Sassenheim The Netherlands are also available to help you out.

Our locations